Our take: Truist Bank offers full-service banking with nearly 2,000 branches and strong credit card options. But low savings rates, monthly fees, and poor customer reviews make it hard to recommend unless in-person banking is your top priority.
Banking services
- Attractive credit cards
- In-person banking
- 2,800+ in-network ATMs
- No overdraft fees
- 0.01% APY on savings accounts
- High fees
- Horrible customer reviews
- Limited to 17 states and D.C.
Checking accounts
| Monthly maintenance fees | $0 – $12 |
| Overdraft fees | N/A |
| Min. opening deposits | $25 – $50 |
Savings accounts
| Monthly maintenance fees | $0 – $12 |
| Min. opening deposits | $25 – $50 |
| APYs | 0.01% |
Certificates of deposit (CDs)
| Monthly maintenance fees | N/A |
| Min. opening deposits | $1,000 – $2,500 |
| APYs | 0.05% – 3.50% |
Other products
- Credit cards
- Mortgages
- Loans (personal, auto, home, etc.)
- Investment services
- Retirement accounts
Table of Contents
What is Truist Bank?
Truist Bank is headquartered in Charlotte, North Carolina, and has a footprint in 17 states, plus Washington, D.C. The full-suite bank has 1,900+ branches and 2,800+ ATMs. You can use Truist for core banking services, such as checking accounts, savings accounts and credit cards, but the bank also offers mortgages, auto loans, personal loans, retirement accounts, and investment services.
Truist Bank is the result of the merger between SunTrust and BB&T in 2019. The separate institutions have histories that date back much further (1872 and 1891, respectively).
Truist Bank checking accounts
Truist One Checking account
Account details
| APY | N/A |
| Monthly fee (if not waived) | $12 |
| Overdraft fees | N/A |
| Minimum opening deposit | $50 |
What to know
The Truist One Checking account offers basic checking account services—and not much else. It’ll take a $50 deposit to open, and there’s a $12 monthly fee. You can have that fee waived each month by:
- Receiving $500 or more in qualifying direct deposits
- Maintaining a total balance of at least $500 across all Truist deposit accounts
- Having a Truist credit card, mortgage, or consumer loan, including a LightStream personal loan
- Linking a small business checking account
- Being a student
You can use both a debit card and paper checks with this account; the personal debit card is a standard debit card, but you can pay $95 a year to upgrade to the Delta SkyMiles debit card—ideal if you travel frequently (with Delta) but don’t trust credit cards or can’t qualify.
One notable highlight: The Truist One Checking account doesn’t charge overdraft fees (or overdraft-related fees). You can set up a savings account as a “buffer” so that transactions won’t be declined if there’s not enough in your checking account; otherwise, transactions will simply be declined if you overdraw.
Depending on your balance across all Truist deposit accounts, you can unlock various perks.
- Level 1 ($0–$9,999.99) – 10% credit card loyalty bonus and a free first order of checks.
- Level 2 ($10,000–$24,999.99) – 20% loyalty bonus, discounted check reorders, one free non-Truist ATM transaction per month, and one extra Truist One Checking account with no monthly fee.
- Level 3 ($25,000–$49,999.99) – 30% loyalty bonus, free check reorders, three no-fee non-Truist ATM transactions, one Truist One Savings account, two fee-free Checking accounts, and $20 off the Delta SkyMiles debit card.
- Level 4 ($50,000–$99,999.99) – 40% loyalty bonus, five no-fee non-Truist ATM transactions, one Truist One Savings account, three fee-free Checking accounts, and $20 off the Delta SkyMiles debit card.
- Level 5 ($100,000+) – 50% loyalty bonus, unlimited no-fee non-Truist ATM access, unlimited fee-free Checking and Savings accounts, and $70 off the Delta SkyMiles debit card.
These “perks” may sound nice on paper, but even with a balance of $100,000 or more, you’ve got to pay an annual fee for the rewards debit card. Plus, you can find other checking accounts with unlimited out-of-network ATM fee reimbursements without needing $100K across your accounts.
In short: Truist One Checking accounts expect a lot out of you for benefits that are table stakes at other banks.
Truist Confidence account
Account details
| APY | N/A |
| Monthly fee (if not waived) | $5 |
| Overdraft fees | N/A |
| Minimum opening deposit | $25 |
What to know
The Truist Confidence account is a checking account designed for beginners. There are no paper checks and no overdraft fees. Unlike the Truist One Checking account, you can’t set up an account buffer; if you overdraw, the transaction is simply declined.
The Truist Confidence account has a monthly maintenance fee of $5. There are a few ways to waive the fee; because the account is primarily designed for young customers, they’re largely based on age or education status:
- Receive $500 or more in qualifying direct deposits per statement period
- Make 10 or more qualifying transactions per statement period
- Be a student
- Be under 25 (or 62 or older)
This basic checking account requires $25 to open.
Truist Bank savings accounts
Truist One Savings account
Account details
| APY | 0.01% |
| Monthly fee (if not waived) | $5 |
| Withdrawal limit fee (after six) | $5 |
| Minimum opening deposit | $50 |
What to know
I’ll put it bluntly: You are losing money if you open a Truist One Savings account.
The Truist One Savings account only earns 0.01% APY. This is 0.39% less than the national average and roughly 4% less than the best high-yield savings accounts. That’s money you’re missing out on. But more importantly, inflation far outpaces the savings rate at Truist. Every year, as prices for goods and services go up, your buying power goes down.
For instance, if you start the year with $100 in your Truist One Savings account, the 0.01% interest rate, compounded daily, will leave you with $100.01 at the end of the year. A whole penny.
Meanwhile, But according to the most recent Consumer Price Index, the cost of goods and services is increasing at a rate of 2.9% year-over-year. Something that cost $100 a year ago would cost $102.90 today. Your $100 deposit in a Truist account simply can’t keep up.
To outpace inflation, choose a high-yield savings account paying at least 3.00% APY.
And that’s before the $5 monthly maintenance fee ($60 a year). Sure, you can waive it easily, but the fact that Truist charges a fee at all—when so many online banks offer high-yield savings accounts for free—is a little absurd.
Speaking of fees, Truist only allows six withdrawals per month. Any additional withdrawals cost $5 each. This is an antiquated practice: Regulation D used to limit withdrawals for savings accounts to six per month, but the Federal Reserve Board eliminated this rule in 2020.
Since then, most online banks have moved to allow you to withdraw and transfer funds as often as you’d like. Truist still punishes members for frequent withdrawals.
Truist One Money Market account
Account details
| APY | 0.01% |
| Monthly fee (if not waived) | $12 |
| Withdrawal limit fee (after six) | $15 |
| Minimum opening deposit | $50 |
What to know
It doesn’t get any better with the Truist One Money Market account. This account also only earns 0.01% APY, no matter your balance, and the fees are even steeper than the Truist One Savings account.
You can only waive the $12 monthly maintenance fee if you maintain a daily ledger balance in the money market account of $15,000 or more. Excess withdrawals cost $15 per.
Truist Confidence Savings account
Account details
| APY | 0.01% |
| Monthly fee (if not waived) | N/A |
| Withdrawal limit fee (after six) | $5 |
| Minimum opening deposit | $25 |
What to know
Unfortunately, I don’t have much more confidence in the Truist Confidence Savings account. The savings rate is still 0.01%, and there’s still a $5 fee if you exceed the allowed monthly withdrawals.
The singular bright spot? There’s no monthly maintenance fee.
Truist Certificates of Deposit
Account details
| Rates (APY) | 0.05%; 3.50% APY on a 3-month CD; 2.75% promo rate on a 15-month CD |
| Terms | 7 days – 60 months |
| Min. opening deposit | $2,500 for terms from 7 – 31 days; $1,000 for terms 32 days – 60 months |
What to know
This one might surprise you: I actually don’t mind Truist’s certificates of deposit (CDs)—when you get the promo rate. Are there better CDs out there? Sure, but Truist currently has a great rate on a short-term CD: 3.50% APY on a 3-month CD, with no monthly fee. Or you can get a 2.75% promo rate on a 15-month CD. Otherwise, the rate is only 0.05%, which is not worth consideration.
Keep in mind: Funds in a CD are less liquid than savings. You’ll agree to a term (at Truist, it’s 7 days to 60 months), and you have to leave the money untouched during that period to earn the full interest and avoid any penalties.
The minimum opening deposit requirements are steeper:
- $2,500 for terms from 7 to 31 days
- $1,000 for terms 32 days to 60 months
Truist credit cards
Finally, a bright spot: Truist has some great rewards credit cards. While I love to open credit cards at the same institution with which I have a bank account (it makes paying off your cards so much easier), I recommend sticking with another bank for your checking and savings accounts if you’re opening one of the cards with Truist.
Here’s a breakdown of the cards:
Enjoy Cash credit card
With this card, you’ll earn:
- 3% cash back on gas and EV charging
- 2% cash back on utilities and groceries (up to $1,000 spend cap)
- 1% on all other eligible purchases
Alternatively, you can choose a simple flat rate: 1.5% cash back on all purchases. (This is comparable to one of my favorite beginner rewards cards: Capital One’s Quicksilver.)
There’s no annual fee.
Enjoy Beyond credit card
This points-based card earns:
- 3x points per dollar spent on airfare, hotels, and car rentals
- 2x points per dollar spent on dining
- 1x points per dollar spent on all other eligible purchases
There’s a $95 annual fee.
Future credit card
The Future card is not a rewards credit card, but it notably has the lowest APR of any credit card in Truist’s portfolio: 17.24% to 26.24% APR, after a 15-month 0% APR introductory period.
There’s no annual fee.
Enjoy Travel credit card
This miles-based card earns:
- 2x miles per dollar spent on airfare, hotels, and car rentals
- 1x miles per dollar spent on all other eligible purchases
There’s no annual fee.
Enjoy Cash Secured credit card
Secured credit cards are a great way to establish credit history or improve your credit score if you have poor credit. You’ll need to make a security deposit ($400 minimum), and your credit limit will match that deposit.
Unlike many other secured credit cards, Truist’s Enjoy Cash Secured card lets you earn cash back as you build credit:
- 3% cash back on gas and EV charging
- 2% cash back on utilities and groceries (up to $1,000 spend cap)
- 1% on all other eligible purchases
There’s no annual fee.
Despite the low marks I give Truist for its bank accounts, I must admit: This is one of my favorite secured credit cards for borrowers with fair or worse credit.
Truist mortgages, loans, and investment products
Truist truly is a full-suite personal finance experience. While I did not consider mortgages, auto loans, personal loans, and investment products in this Truist Bank review, it’s worth noting that Truist could theoretically be your one-stop shop for all your financial needs (minus insurance).
The fact that Truist has brick-and-mortar branches is helpful, too. I find it’s nice to talk with someone in person when making large loan decisions, such as a mortgage or car loan.
Pros and cons of Truist Bank
As a bank for checking and savings accounts, Truist has a lot of red flags for me. That said, it offers some nice credit cards, and people who prefer in-person banking may find some good in the Truist experience.
| Pros | Cons |
| Attractive credit cards | 0.01% APY on savings accounts |
| In-person banking | High fees |
| 2,800+ in-network ATMs | Horrible customer reviews |
| No overdraft fees | Limited to 17 states and D.C. |
Pros
- Attractive credit cards: While Truist’s checking and savings accounts fall short compared to those offered by online banks, the financial institution does offer a nice portfolio of rewards credit cards—and an appealing secured credit card for anyone working to improve their credit score.
- In-person banking: Truist operates more than 1,900 physical branches. Some customers may prefer in-person customer service, especially when solving larger problems or handling cash.
- 2,800+ in-network ATMs: While online banks typically have networks of ATMs numbering 40,000 or more, 2,800 is a good number for Truist’s limited geographical footprint.
- No overdraft fees: The hallmark of Truist’s bank accounts is the lack of overdraft fees—and overdraft-related charges.
Cons
- 0.01% APY on savings accounts: This savings rate is nominal—far lower than what’s offered elsewhere and much lower than the current inflation rate.
- High fees: While you can easily waive monthly maintenance fees, almost all of Truist’s accounts come with them. There are also fees for out-of-network ATM usage and excess withdrawals.
- Horrible customer reviews: Across major review sites, customers consistently rate Truist poorly for its customer service, often citing issues with payments.
- Limited to 17 states and D.C.: Truist has locations in the South, Southeast, eastern Midwest, and Northeast. If you move or travel west of the Mississippi River, you’ll have a harder time finding in-person banking services.
Truist Bank vs. other banks
While some people may prefer the in-person services Truist offers, the bank simply can’t hold up against competitor banks when it comes to interest rates and fees. Here’s how Truist stacks up against two of our favorite online banks, Capital One and SoFi:
 |
 |
 |
|
| Checking APY | N/A | 0.10% | 0.50% |
| Checking monthly fees | $0 – $12 | $0 | $0 |
| Savings APY | 0.01% | 3.40% | 3.80% |
| Savings monthly fees | $0 – $12 | $0 | $0 |
Who is Truist best for?
I cannot in good conscience say Truist is best for anyone—in terms of a checking or savings account. That said, Truist might be a decent choice if you:
- Want a rewards credit card, especially a secured rewards card to start rebuilding your credit
- Like in-person banking and live in a state where Truist operates
- Prefer a full-suite banking experience—meaning you can manage your accounts, take out loans (including a mortgage), and invest all with one financial institution
Truist Bank customer reviews
| Review Source | Rating | Number of Reviews |
| Better Business Bureau (BBB) | A+ (1.08 / 5 stars) | 1,225+ |
| Trustpilot | 1.2 / 5 stars | ~1,850 |
While Truist Bank is accredited with the Better Business Bureau (BBB) and has an A+ rating, the bank has 1.08 out of 5 stars based on more than 1,225 BBB customer reviews. It’s a similar story with Trustpilot, where Truist has 1.2 out of 5 stars based on nearly 1,850 customer reviews.
Spend only a few minutes scrolling through the Truist subreddit, and you’ll find post after post about the poor customer service. Here are a few I found while researching this review:
Truist Bank review: Full-suite banking, without the perks
Truist Bank offers everything you need to manage your personal finances, from savings and checking accounts to investment options and retirement accounts to home and auto loans. With nearly 2,000 branches, Truist is good if you like in-person banking.
But outside of that, Truist offers little benefit to customers. Its savings accounts earn virtually no interest, its checking accounts are riddled with fees (except overdraft fees—credit where credit is due), and its customer service reviews speak for themselves. If you’re looking for a good bank to open a checking or savings account, look elsewhere.
FAQs
What states is Truist in?
Truist operates primarily in the South, Southeast, and parts of the Mid-Atlantic and Midwest. The bank has branches in 17 states plus Washington, D.C., including Alabama, Florida, Georgia, Indiana, Kentucky, Maryland, North Carolina, South Carolina, Tennessee, Texas, Virginia, West Virginia, and a handful of others along the East Coast and eastern Midwest. If you move or travel outside these regions—especially west of the Mississippi—you’ll likely lose access to in-person services.
Is Truist Bank FDIC insured?
Yes. Truist Bank is FDIC insured (FDIC Certificate #9846), which means deposits are protected up to $250,000 per depositor, per ownership category. This coverage applies to checking, savings, money market, and certificate of deposit (CD) accounts, ensuring your funds are protected in the unlikely event the bank fails.
What are the disadvantages of Truist?
Truist’s biggest disadvantages center on low interest rates, fees, and customer service. Its savings accounts earn only 0.01% APY, far below the national average, and most accounts carry monthly maintenance fees unless you meet waiver conditions.
In addition, customer reviews across major platforms like the BBB and Trustpilot are overwhelmingly negative, with many complaints about payment errors, delays, and unresponsive service. Finally, Truist’s limited geographic footprint—just 17 states—makes it a poor fit for those outside its service area.
Is Truist good to bank with?
That depends on what you value. Truist is a full-service bank with nearly 2,000 branches, 2,800 ATMs, and a strong lineup of credit cards and lending options. It’s a reasonable choice if you prefer in-person banking or already live in a Truist state. However, for most people, Truist’s high fees, minimal savings yields, and poor customer satisfaction make it hard to recommend.
Many Reddit threads and independent reviews echo the same frustration, especially around online banking glitches and slow customer support, so it’s worth considering an online bank like SoFi or Capital One for better rates and smoother service.
Article sources
At LendEDU, our writers and editors rely on primary sources, such as government data and websites, industry reports and whitepapers, and interviews with experts and company representatives. We also reference reputable company websites and research from established publishers. This approach allows us to produce content that is accurate, unbiased, and supported by reliable evidence. Read more about our editorial standards.
About our contributors
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Timothy Moore is a Certified Financial Education Instructor (CFEI®) specializing in bank accounts, student loans, taxes, and insurance. His passion is helping readers navigate life on a tight budget.
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Amanda Hankel is a managing editor at LendEDU. She has more than seven years of experience covering various finance-related topics and has worked for more than 15 years overall in writing, editing, and publishing.
